Last Updated: September 2026

Refund Policy

01 Refund Overview

At VeerBhumi Ayurvedic, we want our customers to have a satisfactory shopping experience. If you receive a damaged, defective or incorrect product, please contact us so that we can review the issue.

Refunds, replacements and returns are subject to the conditions described in this policy.

02 Eligible Cases

A return, replacement or refund request may be considered in situations such as:

  • Product received in a damaged condition.
  • Incorrect product received.
  • Product missing from the delivered order.
  • Product has a verified manufacturing or quality issue.

03 Return Request Period

Customers should contact us as soon as possible after receiving the order if there is an issue with the product.

Requests made after the applicable return period may not be eligible for a return, replacement or refund.

04 How to Request a Return

To request a return, replacement or refund, please contact our customer support team and provide your order details.

  • Order number
  • Customer name and registered phone number
  • Description of the issue
  • Photographs or videos of the product/package where applicable

05 Product Condition

Where a return is approved, the product may need to be returned in its original packaging and condition, depending on the nature of the issue.

Products that have been used, opened, altered or damaged after delivery may not qualify for a return unless the issue is determined to be a manufacturing or product defect.

06 Refund Process

Once a return or refund request has been reviewed and approved, the refund will be processed through the applicable payment method or other suitable method.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

07 Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund for damaged, defective or incorrect products.

If the replacement product is unavailable, an applicable refund may be offered instead.

08 Non-Returnable Situations

Certain situations may not qualify for return or refund, including:

  • Change of mind after receiving the product.
  • Incorrect information provided by the customer.
  • Damage caused by improper use or handling.
  • Products returned without prior approval.
  • Requests made outside the applicable return period.

09 Cancellation of Orders

Order cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

10 Shipping Charges

Original shipping charges may not be refundable in all circumstances. The treatment of shipping charges will depend on the reason for the return or refund and the applicable circumstances.

11 Policy Changes

VeerBhumi Ayurvedic reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on this page with a revised "Last Updated" date.

Need Help With a Return?

Contact the VeerBhumi Ayurvedic team with your order details and we will review your return or refund request.